Refund & Cancellation Policy
This policy covers listing plans bought from RUBUILD SERVICES for the Ruvique website. Visitors don't pay Ruvique anything; refunds for tickets, meals or bookings with a listed business are handled by that business.
Who pays us, and for what
Only businesses pay Ruvique, and only for monthly listing plans (a listing on ruvique.co, enquiries and a weekly stats report). Visitors never pay Ruvique. Ruvique does not take bookings or collect money for any meal, ticket or service, so it cannot refund those; please contact the business you booked with.
Cancelling
- You can cancel a plan at any time by emailing hello@ruvique.co.
- Plans don't renew automatically, so nothing more is charged after the month you paid for.
- After cancelling, your listing moves to the Free plan at the end of the paid month. You can ask us to remove it entirely.
When you get a full refund
- You cancel within 7 days of paying and your plan has not gone live yet.
- We can't publish your plan within 7 days of payment.
- We can't verify your business and so don't publish your listing.
- You were charged twice or charged the wrong amount by mistake.
When you get a partial refund
- If your listing was not shown for a day or more because of a fault on our side, we refund the unused days pro rata, or extend your plan, as you prefer.
- If you cancel a monthly plan after it has gone live, we refund nothing for the current month, but you are not charged again.
When there is no refund
- Time already used on a live plan.
- Listings we remove because they broke our Terms (for example, false or unlawful content).
How refunds are paid
Approved refunds are sent to the original payment method through Razorpay within 5 to 7 working days of approval. Your bank may take a few more days to show it. GST on refunded amounts is reversed with a credit note.
Ask for a refund
Email hello@ruvique.co with your business name, payment date and the reason. We reply within 2 working days.